Introduction
Thank you for shopping at Rhaenyra – your premier choice for women’s fashion. We understand that sometimes a product might not meet your expectations, and we’re committed to ensuring our customers are satisfied.
Returns
- If you’re not entirely satisfied with your purchase, we’re here to help.
- You have 20 days to return an item from the date you received it.
- To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You’ll need to provide the receipt or proof of purchase.
Refunds
- Once we receive your returned item, we will inspect it.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Shipping
- You will be responsible for paying for your shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the refund.
Contact Us
If you have any questions on how to return your item to us:
- Email: [email protected]
Thank you for understanding and for being a valued member of the Rhaenyra community.